YEG Business Recover Program

YEG Business Recovery Program: Building Customer Loyalty

“If you build it, they will come,” is no longer a sound marketing strategy. With heavy competition coming from online shopping and increased local competition, it is imperative that we now design what our customers will experience.

Upon completion of this workshop, participants will have a better understanding of how to attract, retain, and engage customers. This workshop will encourage personal curiosity, reflection, experimentation, and a new approach to delivering the very best service delivery we can all provide.

Presenter: Marc Haine – author of the soon-to-be-released LIGHTS! CAMERA! ACTION!: Business Operational Excellence Through the Lens of Live Theatre.

Marc is a service specialist, speaker, trainer, and actor, whose clients include Gateway Casinos & Entertainment Ltd., PepsiCo, Telus, the Riga School of Business (Latvia), Sobey’s, and the municipalities of the Town of Devon, Leduc County, and Drayton Valley.

Marc has been certified by NAIT as a Level II Master Instructor and is accredited as a Master Facilitator by the Challenge Dialogue System NetworkTM. Driven to provide the very best learning experience online, Marc was awarded the peer-reviewed Certified Virtual Presenter designation.

Marc helps organizations reach their full potential by thinking differently, acting differently, and doing differently.

Register for free today!

Please note:

By registering to attend this event you are authorizing us to share your contact information with our event partners. This program will be recorded.

This program is only open to members of Edmonton BIAs.


Apr 28 2021


1:30 pm - 3:00 pm


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