Q. What are you most proud of? What is your biggest success?
A. The biggest accomplishment is manufacturing a product. Making a thing is highly rewarding. Both of us have come from the services industry and creating something is completely different.
Q. What is your biggest challenge now, in light of COVID-19?
A. The biggest challenge during COVID-19 is the distance that we (Mike and Damien) maintain. We are the only two employees, and with the high risk of infection, we won’t continue manufacturing if we get sick.
Q. Have you had to pivot your business due to the impact of COVID-19? If so, what have you done?
A. Change Toothpaste has been very fortunate during COVID-19. We have no revenue to compare to year over year. We always had Direct to Consumer in mind when we started, so our online business was already functional. We have grown month over month, and our customers continue to support us.
Q. What has this pandemic taught you about you and/or your business?
A. We are very aware of how fragile the small business economy is in Canada. We are finding customers rallying behind not just us, but a lot of small businesses. It has been a struggle, emotionally and physically, and we want to continue making a change in our community.