Your Customers Aren’t Listening: 4 Ways To Get Their Attention

Category: Marketing Operations

According to a study done by Media Dynamics Inc, the average adult population is exposed to approximately 360 marketing messages daily across various media (TV, radio, Internet and print). However, this number jumps to over 5,000 "brand exposures" if we include all the labels, posters, ads we passed in grocery stores, the malls or in the mail, whether we notice them or not.

As consumers, we are constantly bombarded by companies fighting for a few seconds of our attention. We are exposed to a barrage of ads, news and messages everywhere we go and they're all saying: "listen to me! I have something important to say!". The digital world that we live in today made it exponentially easier for companies to reach their target audience. Being the receiving end of this endless blitz, we have learned to tune out most of these messages.

This means that attention is scarce and they're worth a lot of money and companies with multi-million dollar marketing budget gets the most share of this attention, because they have the loudest voice. But, if you're a small/medium size business owner with a limited budget, how do you compete?

The good news is that attention, while they're worth a lot of money, they can't be bought. What I mean is, you can launch a $1-million campaign that is forgettable and have no impact, or you can create content that speaks to your customers for no money at all.

Then, the question becomes, how should I speak to my customers to earn their attention?

1. Know who you're talking to

While you may have heard that basic rule of marketing, know your target audience, when was the last time you stopped to ask, “How well do I REALLY know them?” Say, for instance, you run a home renovation business. You know your target market are homeowners. But, if you dig a little deeper, you may find that your most profitable segment are the empty nesters between the ages of 55 and 65 with an annual household income over $100,000.

Being able to narrow your focus and segment your market into several profiles will not only allow you to maximize your marketing dollars, but also craft messages to resonate with the specific audience.

For example, the ad copy for the empty nesters may feature your creativity in turning extra bedrooms into other usable space, while the ad copy targeting young couples may feature your inspirations in creating family-friendly spaces.

2. Tell them why they should care

This is one of the most important rule in advertising. Failing to do this, your message will be forgotten in a blink. When creating your next ad, or any kind of content, make sure that the message is clear why your customers should care about what you have to say. Let's compare these two ad copies for a new car model:

"Introducing the new electric Bumblebee S-model, now only $19,900."


"The new electric Bumblebee S-model: From Edmonton to Vancouver for less than $5."

The first ad talks about the product and the price, which is pretty standard in advertising. But, does it answer the question: So what? Why should I care? It is important to highlight benefits and the reason how the products/services you promote will make their lives better. The second copy promotes the main benefit of the car, which is cost-saving.

3. Time vs. reward: Give them reasons to spare their attention

Growing popularity in channels like Vine and Snapchat proves that we live in a society with shrinking attention span. Time is a finite resource and your audience is the master of optimizing the use of their time. To cut through the noise and clutter, your message need to offer something that is worth the attention span. To do this, when designing a marketing message, ask yourself these questions:

  • Does my message contain important enough information for my target audience to spend the time to listen?
  • What are the benefits and rewards for listening?
  • Would your audience choose your message over a funny cat video?

This is not an easy feat to accomplish, but once you've mastered the art of crafting impactful messages, the attention you'll receive will be well deserved.

4. Learn the science and psychology of how people remember

By gleaning into the human psyche and how we capture and retain information, we can craft our messages to maximize the chances of success. Here is a great article about the science of memory and how it affects marketing.

"In Advertising 101, it is taught that most people need to hear the name of a product a minimum of seven times to remember it."

There is no silver bullet, however, these four tips combined with practice, content testing and listening to your audience will give you a running start towards creating captivating and impactful messages.

Call to Action:

In our busy world, crafting an attention grabbing message is a complex art. Talk to me and we'll create your headline grabbing message together.

Our thanks to Catherine Lee for letting us re-share her article. It was originally published at RougeDH.

Catherine is our Social Media & Marketing Expert on February 10th. If you're looking for ways to better reach your customers, book some time with her for one-on-one advice.

About the Author

Catherine Lee

Catherine Lee

Marketing Strategist, RougeDH

Catherine is a creative and entrepreneurial-focused marketer passionate about building powerful brands and the strategic development of effective marketing initiatives. She is the owner of RougeDH.