Websites and email are fully operational and accessible 24-hours a day, 7-days a week. Voicemail systems are fully operational and accessible 24-hours a day, 7-days a week. SBS centre offers core services in the client’s official language of choice in compliance with the Official Languages Act, R.S.C. 1985, c. 31 (4th Supp.)
Telephone calls are answered in the order that they are received, on the same day of the call and during hours of operation. Telephone messages left on the voicemail system are returned within one business day. Inquiries made by digital means and requiring extensive research will be processed within two business days and fulfilled within ten business days. Inquiries received by digital means, requiring pathfinding resources, will be acknowledged within one business day, and fulfilled in two business days.
Staff will provide up-to-date and accurate information on federal, provincial, and territorial business-related information, tools, programs, advice, regulations, and referrals. Websites and media posts will provide up-to-date and accurate information on federal, provincial, and territorial business-related content, tools, programs, advice, regulations, and referrals.
Your privacy will be respected in compliance with the federal policies on privacy and anti-spam legislation. You will be treated fairly, with courtesy and respect.
Client comments, questions, concerns, and complaints are addressed within two business days. Complaints/redress mechanism will be posted on the website, so clients know where to send comments or complaints.